90-Day Limited Warranty
Every phone sold by CPO Phones comes with a 90-day limited warranty. This is our warranty, not the manufacturer's. CPO Phones and LEK Telecom LLC are not affiliated with, authorized by, or endorsed by Samsung Electronics Co., Ltd. or any other device manufacturer. Devices sold here are generally outside their original manufacturer warranty.
The warranty period is 90 days from the delivery date shown on your tracking, and it covers the original purchaser only. It is not transferable if you resell or give away the device.
What is covered
- Hardware defects. Screen and touch failure, charging or data port failure, buttons, speakers, microphones, cameras, and Wi-Fi, Bluetooth, GPS or cellular radio failure — where the failure was not caused by damage after delivery.
- Battery below the health floor. If the battery drops below 80% of original capacity within 90 days, that's covered.
- Won't power on or won't hold a charge. Total failure is covered, including a device that fails on arrival.
- Carrier lock and IMEI problems. If a phone sold as unlocked turns out to be carrier-locked, or the IMEI is blocked or blacklisted at any point during the warranty period for a reason that predates your purchase, that is our problem and we fix it. This one has no wiggle room.
What is not covered
- Physical damage after delivery: drops, cracks, bends, crushed frames.
- Liquid damage. Water resistance ratings on pre-owned devices cannot be verified and we make no claim about them.
- Damage from unauthorized repair, disassembly, or third-party parts fitted after delivery.
- Cosmetic wear consistent with the grade you purchased. See the Condition Grading Standard.
- Software problems: apps, operating system updates, user settings, forgotten passwords, or account lockouts you created.
- Accessories, including the charging cable, which is covered for 30 days.
- Loss, theft, or any issue arising after you sell or give the device to someone else.
- Data. Back up your phone. We are not responsible for data loss during a warranty repair or replacement.
How to make a claim
- Email support@cpophones.net with your order number and a description of the problem. A photo or short video helps.
- We reply within one business day. We may ask you to try one or two things first — a reset, a different cable — because sometimes that's genuinely the fix.
- If the claim is covered, we send you a prepaid shipping label. You never pay shipping on a covered warranty claim, in either direction.
- Remove any screen lock, Google account, and Samsung account before shipping. We cannot service a locked device.
What we'll do about it
At our option, we will repair the device, replace it with one of the same model and grade or better, or refund your purchase price in full. We make that call within 5 business days of receiving the device, and we'll tell you which it is and why.
A repaired or replaced device carries the remainder of your original 90 days, or 30 days from the date we ship it back, whichever is longer.
Limits
This is a limited warranty. To the extent permitted by law, our total liability under it is limited to the purchase price you paid for the device, and we are not liable for indirect or consequential losses — lost data, lost income, or the cost of a replacement phone while yours is being serviced. This warranty gives you specific legal rights, and you may have other rights that vary by state. Nothing here limits any right you have under applicable consumer protection law that cannot be waived.