Shipping policy
Where we ship
All 50 US states. We do not ship internationally. Phones sold here are configured for US carrier networks and may not work correctly on networks in other countries.
Processing time
Orders placed on a business day are inspected, packed, and shipped within 2 business days. Orders placed on weekends or holidays begin processing the next business day.
Occasionally an order fails final inspection at the packing stage — a device that passed grading but shows a fault on the last check. When that happens we email you the same day with the choice of a replacement unit or an immediate full refund. We will not ship you a phone we would not buy ourselves.
How it ships
- Every order ships tracked and insured for its full value.
- Orders over $300 require a signature at delivery. This protects both of us — phones are a common porch theft target.
- Tracking is emailed automatically when the label is created.
- Standard shipping is $8 flat, and free on orders over $70. Express is available at checkout for $15.
Delivery estimates
Standard is 3–7 business days after shipping. Express is 1–2 business days. These are carrier estimates, not guarantees, and they exclude the processing time above.
Wrong address
We ship to the address entered at checkout. Check it before you order. If you catch a mistake, email support@cpophones.net immediately — we can usually correct it before the label is bought, but not after. Packages returned to us as undeliverable are refunded minus the shipping cost.
Lost or damaged in transit
If tracking shows delivered but the package is not there, contact us within 7 days. If tracking stalls for more than 7 days with no movement, contact us and we will open a carrier claim. In either case we replace the phone or refund you in full — we handle the carrier, you do not.
Questions: support@cpophones.net