Short answer: Every phone from CPO Phones comes with a 90-day limited warranty, 30-day returns and support from a real person in the U.S. You can call 720-671-5507 (Monday–Friday, 9am–5pm Mountain) or email support@cpophones.net, and we reply to email within one business day. If a covered problem comes up, we pay shipping both ways.
What happens after you order
- Order confirmation. You'll get an email confirming your order right away.
- Shipping. We ship within 0–2 business days (Monday–Friday). Standard shipping takes 3–7 business days in total and is free on orders over $70. Express shipping is also available.
- Tracking. When your phone ships, you'll get an email with a tracking link.
- Delivery. Check the phone when it arrives. If anything looks wrong, contact us within 30 days. See "If your phone doesn't match its grade" below.
Setting up your phone
Your phone arrives factory reset, with Google and Samsung account locks removed, so it's ready to set up as yours.
- Charge it. Plug it in with the included cable before you start.
- Insert your SIM or set up eSIM. Use the included SIM tool to open the tray. If your carrier uses eSIM, follow their instructions during setup.
- Sign in and move your data. Sign in with your Google account. On Samsung phones, Samsung's Smart Switch app can copy contacts, photos, messages and apps from your old phone, including from an iPhone.
- Run updates. Go to Settings > Software update and install anything that's waiting.
- Check your battery health. Each listing shows that phone's tested battery health, so you know where it started.
Your phone is unlocked, so you can use it with the carrier you choose. If your carrier asks for the IMEI, you'll find it under Settings > About phone, or by dialing *#06#.
Our 90-day warranty
Every phone has a 90-day limited warranty from the delivery date. It covers:
- Hardware failures, including the screen, charging port, buttons, speakers, cameras and radios
- Battery health dropping below 80% of original capacity
- A phone that won't power on
- Carrier lock or IMEI problems
It doesn't cover damage after delivery, liquid damage, repairs by others, software issues, data loss, or cosmetic wear that matches the grade you bought. Read the full warranty for details.
How to make a warranty claim
- Email support@cpophones.net with your order number and a short description of the problem.
- We'll reply within one business day. We may suggest a quick troubleshooting step first.
- If the phone needs to come back, we'll send you a prepaid shipping label. You never pay shipping on a covered claim, in either direction.
- Within 5 business days of receiving the phone, we'll repair it, replace it or refund you.
Returns
You can return any phone within 30 days of delivery, for any reason, with no restocking fee.
- Include the charging cable and SIM tool, and remove your Google and Samsung accounts before you send it back. A phone with an account lock can't be refunded.
- If the phone is faulty or not as described, we pay return shipping. If you've changed your mind, return shipping is deducted from your refund.
- Once the return arrives and passes inspection, we refund your original payment method within 5 business days. Your bank may take a few more days to post it.
See the full refund policy.
If your phone doesn't match its grade
We grade every phone against one published standard. If yours doesn't match the grade you paid for, send us photos within 30 days. You can choose a refund of the price difference or a full refund with a prepaid return label.
Tips for a long battery life
- Avoid leaving the phone in heat, such as a hot car or direct sun.
- On Samsung phones, turn on battery protection under Settings > Battery to limit charging and reduce wear.
- You don't need to drain the battery to 0% before charging. Topping up during the day is fine.
Frequently asked questions
How do I contact CPO Phones support?
Call 720-671-5507 (Monday–Friday, 9am–5pm Mountain), email support@cpophones.net, or use our contact form. We reply to email within one business day.
Who pays shipping on a warranty claim?
We do, both ways, for any covered warranty claim.
How long does a refund take?
We issue the refund within 5 business days of the return arriving and passing inspection. Your bank may take a few extra days to show it.
Is the battery covered by the warranty?
Yes. If the battery health drops below 80% of original capacity within 90 days of delivery, it's covered.
Can I return a phone if I just don't like it?
Yes, within 30 days of delivery. There's no restocking fee, but return shipping is deducted from your refund for change-of-mind returns.
Last updated October 2026. Policy details on this page summarize our warranty, refund policy and shipping policy; if anything differs, those pages apply. CPO Phones is operated by LEK Telecom LLC, Parker, Colorado.